This website is owned and operated by Gordon and Timothy Selvage trading as Caistor Hall ("CH" /"us"/ "our"/ "we") and accessible at URLs www.caistorhall.com the controller of all personal data and/or sensitive personal data ("personal information") collected on this website ("Site").
We are committed to protecting your privacy. We will only use the personal information that we collect about you in full compliance with the EU Data Protection Directive (95/46/EC) and subsidiary directives ("Directives"), as implemented in English law by the Data Protection Act 1998 and will continue to ensure that its policies and practices comply in all respects with any future laws and regulations in relation to your privacy.
2. Your consent and acknowledgement
3. What personal information do we gather from you?
We gather personal information necessary to fulfil your order such as your name e-mail address telephone number and any enquiries that you provide voluntarily when you contact us by e-mail or complete any on-line forms.
The web server also collects data pertaining to every visitor, including the IP address, the length of time spent on the site and the pages accessed when visiting the site.
In order to provide you and other Site users with a personalised and valuable service we operate a voluntary registration process. During registration a user is required to give contact information as described above.
We may ask you to provide us with information regarding your personal or professional interests, demographics experiences with products purchased, and contact preferences in order to provide you with further correspondence about our function facilities and services. You are not obliged to provide this information and you can opt out of this correspondence during registration.
4. How do we use the personal information that we gather from you?
Our main aim in gathering your personal information is to understand your needs and provide you with a better and customised service.
We will only collect record process and/or store personal information which is needed:-
* to improve our function facilities and services or otherwise fulfil our contractual obligations towards you our customers and our business partners within the CH Network (as defined below) as may exist from time to time; and/or
* to serve our legitimate business interests such as administration including internal record keeping credit assessment marketing or to comply with legal requirements; and/or
* in order that our representatives may by e-mail telephone or fax proactively follow up your booking of our function facilities and services as part of our customer care procedures and/or reply to your e-mailed or otherwise voluntarily submitted questions enquiries and requirements that you may have; and/or
* in order that we and/or our chosen third parties and/or partner organisations may periodically send you information about facilities similar to our function facilities marketing information and news for example relating to new facilities or improvements or special offers other promotions and offers which we consider may be of interest to you :-
* by electronic means (including without limitation e-mail) with your prior consent where you have 'opting in' via tick box; or
* by non-electronic means (including without limitation mailshot) unless you have previously or subsequently 'opted out' via e-mail or by unticking a box or by registering with the appropriate Preference Service
We may also use aggregate personal information and statistics for the purposes of monitoring Site usage in order to help us develop the Site and our service and may provide such aggregate and anonymised personal information to third parties.
If you inform us that you no longer wish us to contact you for any one or all of the reasons stated above in this clause 4(a) to (d) inclusive then we will cease contacting you although you acknowledge that this may prevent us from providing the function facilities and services to you or otherwise inhibit the quality of service provided to you.
If we record or monitor telephone calls to and from any customers for staff training and quality control purposes we will first inform you that such recording and monitoring is taking place.
5. Sharing of personal information
We will not share with or sell lease or otherwise distribute your personal information to any third party organisations outside of the CH Network without first obtaining your permission to do so. In particular, we will not release your personal information to any authorised direct marketing agents without first obtaining your prior consent
We do not currently transfer outside of the European Economic Area ("EEA") any personal information that we hold about you.
Save for that stated above we do not transfer share or disclose personal information we have collected from you in connection with our on or off-line activities to third parties outside the CH Network.
If in the future a third party organisation acquires us or substantially all of our assets including without limitation our database(s) (whether by merger, acquisition, reorganisation or otherwise) you acknowledge and agree that your information including personal information may well be one of the transferred assets.
A cookie is an alphanumeric identifier which asks permission to be placed on your hard drive through your web browser when you visit our Site. Once you agree (or your browser agrees automatically if you have set it up in that way) it enables our own system to recognise you when you visit our Site to track the pages you looked at while visiting our Site and therefore to improve our Site and tailor the service to you. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store such as ours a cookie makes it easier to shop by allowing you to place things into a shopping basket; the basket itself is not a cookie; the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time.
We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie may prevent you from using the Site. Overall, cookies help us provide you with a better Site by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. This practice is strictly enforced. We know that people have concerns about cookies but we believe that the benefit that you and we gain from their proper use is worthwhile.
You may set up your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely (although you acknowledge that declining them may prevent you from being able to use the Site properly or at all). You can delete the files that contain cookies - those files are stored as part of your Internet browser. To remove cookies from your web browser or to obtain further details on cookies including information on persistent and session cookies please go to www.allaboutcookies.org/manage-cookies/ [INSERT HYPERLINK].
7. Protection of your personal information
The internet is not a secure medium and we cannot absolutely guarantee the security of your personal information as set out below. We will however use all reasonable efforts to protect the information you provide to us.
We will only provide access to personal information on you to those members of the CH Network who we consider need such access in order to carry out our contractual obligations to you. We have taken appropriate steps to ensure the security of personal information whether it is stored in computer systems paper files or other storage media. Access to your information is restricted in our offices. Only members of the CH Network who need the information to perform a specific job are granted access to personally identifiable information.
Further our Site and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The servers that we store personally identifiable information on are kept in a secure environment. The Site uses the latest technology with full backups. Password protection is provided for all registered users of this Site. All outgoing and incoming email is scanned for viruses . [DELETE ANY SECURITY MEASURES MENTIONED ABOVE THAT YOU DO NOT HAVE IN PLACE. HOWEVER, YOU ARE STRONGLY ADVISED TO PUT IN PLACE ANY OF THE ABOVE MEASURES THAT YOU DO NOT CURRENTLY HAVE IN PLACE, TOGETHER WITH ANY OTHERS ADVISED BY YOUR IT CONSULTANTS]
[ADD IN DETAILS OF ANY FURTHER SECUTITY MEASURES THAT YOU HAVE INSTRUCTED YOUR IT CONSULTANTS TO PUT IN PLACE]
The CH Network expects the same high standards of security and confidentiality of any processors agents or sub-contractors we use to process data for us.
To help us keep your information confidential you are recommended to keep any password secret; change any password on a regular basis; and never distribute the URL's for pages that you have looked at while logged in as a registered customer.
8. Your rights: Accessing, updating and retention of personal information
We will employ effective procedures and safeguards to ensure that the personal information we hold on you are adequate relevant and not excessive in relation to the purposes for which they were obtained as well as accurate and up-to-date. Where you inform us of any inaccuracies in the personal information we hold we will correct and where appropriate delete incorrect personal information. Retention periods are in place to ensure that personal information are only stored whilst they are required for the purposes in question or to meet administrative legal and regulatory requirements. Where personal information are no longer required by us we will ensure that they are disposed of in a secure manner.
You have the qualified right to request sight of all the personal information we hold on you. Should you wish to have access to all or a particular part of your personal information please contact our Data Compliance Officer by e-mail at firstname.lastname@example.org. Such access will be granted in accordance with the requirements of national legislation and subject to any discretionary allowance for us to make a charge payable by you to cover our administration costs incurred in providing you with such personal information. Such payment is to be made on application for access to your personal information and is to be no more than the maximum stipulated by national legislation (if applicable). The information will be forwarded to you within an appropriate period of time in accordance with national legislation, but in any event no more than forty (40) days from the date of such request for access.
Where any discrepancies are discovered following your enquiry we will take immediate steps to validate and where appropriate correct our records to ensure that your personal information are accurate and kept up-to-date. We will confirm the actions taken in writing to you within an appropriate period of time in accordance with national legislation but in any event no more than forty (40) days after receiving your request to amend our records.
9. Links to third party websites
The Site may from time to time include links to third party internet websites which are controlled and maintained by others. These links are included solely for your convenience and do not constitute any endorsement by us of the websites linked or referred to including the products and/or services featured on those websites, nor do we have any control over or knowledge of any privacy practices or content of any such websites. Further, we have not reviewed these third party websites and do not make any representations regarding the availability or content or accuracy of materials on such websites. If you decide to access third party websites through links on the Site, you do so at your own risk. Your use of third party websites is subject to any privacy policies of those websites which you should read immediately prior to submitting personal information to those websites.
11. Email Newsletters Opt Out and Unsubscribe
You have the option to subscribe to various email services in order that we and/or our chosen third parties and/or partner organisations may periodically send you information about facilities similar to our function facilities marketing information and news for example relating to new facilities or improvements or special offers other promotions and offers which we consider may be of interest to you
If you inform us that you no longer wish us to contact you for any one or all of the reasons stated above in this clause 4(a) to (d) inclusive then we will cease contacting you although you acknowledge that this may prevent us from providing the function facilities and services to you or inhibit the quality of service provided to you.
If you would like to change your preferences for contacts from us or other members of the CH Network you can let us know by contacting us by using the methods listed below. Please note that whilst we will convey any contact cessation request received by us to our third parties and/or partner organisations, we cannot guarantee that that third party and/or partner organisations will honour our request.
12. Questions or complaints: contact us
T: +44 (0)1508 494998 | Copyright © 2014 Caistor Hall Hotel, Caistor St Edmunds, Norwich, NR14 8QN. All rights reserved.